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Cape Fear Community College - Fall 2012 | ||
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 | Quality and Process Improvement (1st Edition) by Mark A. Fryman Paperback, 384 Pages, Published 2001 ISBN-10: 0-7668-2872-7 / 0766828727 ISBN-13: 978-0-7668-2872-8 / 9780766828728 This book offers readers step-by-step approaches for achieving quality and process improvement through the use of many techniques. These methods include statistical process control, flowcharting, Pareto analysis and fishbone diagramming, process capability and process capability indices, design of e | |