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Craven Community College - Fall 2012 | ||
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 | The World of Customer Service (3rd Edition) by Pattie Gibson-Odgers Paperback, 224 Pages, Published 2011 ISBN-10: 0-8400-6424-1 / 0840064241 ISBN-13: 978-0-8400-6424-0 / 9780840064240 Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizatio | |