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Central Florida Community College - WINTER Jan 2011 | |||||
Section 01 | |||||
 | Introduction to Help Desk Concepts and Skills (1st Edition) by Susan M. Sanderson Paperback, 464 Pages, Published 2003 ISBN-10: 0-07-821677-X / 007821677X ISBN-13: 978-0-07-821677-0 / 9780078216770 "Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively wit This is a bundle of: | ||||
