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Shark's Cove - SPRING 2011 | ||
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 | Services Management: the new paradigm in hospitality (1st Edition) by Jay A. Kandampully, Dr Jay Kandampully Paperback, 322 Pages, Published 2003 ISBN-10: 1-86250-509-8 / 1862505098 ISBN-13: 978-1-86250-509-4 / 9781862505094 "Services Management" addresses issues in the hospitality industry from a services management perspective. It offers the reader a series of management concepts - covering operations, marketing, and human resources - all of which are capable of being effectively incorporated into any hospitality oper | |