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Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition) by David L. Goetsch, Stanley Davis Hardcover, 778 Pages, Published 1999, 3rd Edition
List Price: $118.33 ISBN-10: 0-13-011638-6 (0130116386) ISBN-13: 978-0-13-011638-3 (9780130116383)