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 | | Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition) by David L. Goetsch, Stanley Davis ISBN-10: 9780130116383 ISBN-10: 0-13-011638-6 ISBN-13: 9780130116383 ISBN-13: 978-0-13-011638-3 Hardcover 1999-06-11 Prentice Hall Find Lowest Price |
Editorials | ||
Product Description This easy-to-use book gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps readers understand both the “big picture” behind Total Quality Management as well as its individual elements, and readily applies theories and principles to the real world today. Organized into two part: quality management's philosophy and concepts; and tools and techniques. Examines global integration and Asian economic trends; the future of quality management; revolutionary thinking in strategic planning; beliefs vs. behavior and why they are often different; global partnering and education/business partnerships; value perception and customer loyalty; problem-solving in a total-quality setting, and much more. For anyone interested in learning more about quality management. | ||
Reviews | ||
Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition) It's a good book, have the topics that I need to my class, but the author talk a lot of history in the chapters PD. I don't like the history too much. | ||
quality management... ordered for used book but received brand new book with half the price.... i am more than satisfied with this product.. | ||
Highly recommended -- excellent training resource Excellent text book and reference material for anyone in manufacturing. Straight forward, useful implementation roadmap. | ||