Throughout this edition, Ober prepares students for the accelerated pace of business communication by clearly connecting every topic, example, and exercise to the modern workplace. In addition to the basics of written and oral communication, the student text features a practical, how-to introduction to the best practices for using email, voicemail, the Internet, and other innovations in communication technology.

The Fifth Edition comes with two free CD-ROMs: the Urban Systems Case Study, offering a series of workplace simulations; and BusCom Writer, including writing modules for 10 basic business documents.

• Mini-cases based on current events appear at the end of each chapter so that students can practice solving real-world communication problems.
• Handouts from the Instructor's Resource Manual include checklists, additional in-class or homework exercises, and answer keys for selected textbook exercises. Thumbnail sketches appear in the margins of the Instructor's Annotated Edition to indicate when specific handouts may be distributed.
• The Reference Manual at the back of the text covers parts of speech in addition to grammar basics, formatting guidelines, and a glossary.