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 | | Total Quality Management: A Cross Functional Perspective by Ashok Rao, Lawrence P. Carr, Ismael Dambolena, Robert J. Kopp, John Martin, Farshad Rafii, Phyllis Fineman Schlesinger ISBN-10: 9780471108047 ISBN-10: 0-471-10804-9 ISBN-13: 9780471108047 ISBN-13: 978-0-471-10804-7 Hardcover 1996-02-02 Wiley Find Lowest Price |
Editorials | ||
Product Description The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control. | ||
Reviews | ||
Possibly the best book on TQM The book is succinct and doesn't mince words. | ||