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 | | Intervention Resource Guide: 50 Performance Improvement Tools by Danny G. Langdon (Editor), Kathleen S. Whiteside (Editor), Monica M. McKenna (Editor) ISBN-10: 9780787944018 ISBN-10: 0-7879-4401-7 ISBN-13: 9780787944018 ISBN-13: 978-0-7879-4401-8 Hardcover 1999-02-12 Pfeiffer Find Lowest Price |
Editorials | ||
Product Description Your performance improvement toolbox! You want to be able to: * Increase your awareness of various performance improvement options * Propose an intervention or a series of interventions to eliminate a performance gap * Select interventions systematically * Learn how to implement interventions more effectively . . . and more! Here's your toolbox. Interventions are the tools that you can use to effect changes in performance. While many other resources have identified the importance of interventions as performance tools, and some resources have even singled out select interventions that might be used to drive improvement at an organization, no other resource has offered you so many interventions. * How would a 360-degree-feedback program improve your organization? * How could you design communication, leadership, and mentoring programs? * When should you improve your compensation systems and employee orientations? * How could you maximize the effectiveness of job aids and on-the-job training? This resource not only answers those questions--and many others--but also gives you the field-tested tools you need to produce measurable modifications in performance. You'll be able to solve a host of operational dilemmas! Don't worry about how to face performance problems. Just grab your toolbox and go! The Intervention Resource Guide has the tools you've waited for. First, these experienced editors tell you how to select and implement interventions. Then you get a huge array of fifty interventions designed by the top practitioners in the field. In keeping with the central tenets of human performance technology, all of these interventions are designed to prompt measurable changes at your organization. You'll have an easier time justifying why you're doing what you're doing than ever before!You'll get what you need for: * action learning * competency modeling * conflict management * customer feedback * diversity management * electronic performance support systems (EPSS) * performance appraisal * strategic planning * teaming . . . and much more! All these resources are field-tested and formulated for fast implementation.Among the many leading contributors to this one-of-a-kind resource are: * Jean Barbazette * Dale M. Brethower * Gloria Gery * Roger Kaufman * Danny Langdon * Bob Nelson * William J. Rothwell * Edgar H. Schein * Sivasailam "Thiagi" Thiagarajan * Donald Tosti * Kathleen Whiteside * Ron Zemke . . . and many others! You've heard about performance improvement and human performance technology. They have sounded promising. But you weren't fully sure what an intervention was, how to select one, or how to implement one. Now you know! Intervention Resource Guide is your performance improvement toolbox. | ||
Reviews | ||
The most effective way to organize consultants knowledge For a human performance methodologist this book represent the state of the art of the knowledge.For the first time you can have the whole map of knowlege in the world of intervention, organized in a systematic and logic way. I find this book wonderful to train and support the next generation of consultants, both in the university and at work. The book helps you to convince the client not to "jump" to any fashional intervention, and to have corelation between the "medicine" and the dyagnostic phase. And, above all, the book talks in an international language, which fits the time of globalization. Here, overseas, the book is written in a common terminology, that fits our culture. Any human performance technologist should have this book on his desk. | ||
An elegant solution for the front line manager I am an operations officer for a large military technical maintenance organization. If you are reading this review you are probably a leader and manager with some familiarity of organizational and human performance. You may also be looking for ways to increase your value to your team. If so, this book should be a tremendous help you. The Intervention Resource Guide (IRG) is a work that should sit not on your bookshelf, but on your desk top as a ready reference. I will not attempt to evaluate each intervention, as valuable as they are (of the ones I have used), but choose to focus on the heart of the book, "Part One, Intervention Selection and Implementation" which includes the "Matrix of Interventions". The editors have efficiently and credibly provided the leader-manager with the ability to make use of the proper intervention given the goal of: "Establishing, Improving, Maintaining or Extinguishing" performance in the "Business unit, Process, Work group, or Individual". All 50 interventions are evaluated for relevency against the above eight factors. By using their intervention selection model, any leader and manager should be able to select a proven intervention leading to a high probability of performance improvement. Conversely the avoidance of selecting the wrong intervention is just as valuable, and through use of the matrix, the leader should be able to avoid costly damage to the organization she serves. The Intervention Resource Guide provides an elegant solution to the workplace manager that wants to make the best use of systematic performance improvement tools. | ||
What a great way to expand your own toolset. I've been in the performance improvement world for 15 years and found the book a wonderful way to expand my knowledge beyond my set of experiences. I especially loved the case studies with the positive and negative examples. As someone who helps other performance technologists around the country, I will certainly recommend this as a great way to get the big picture do's and don'ts for an impressive number of tools. | ||
Great suggestions and case studies for my students! As a professor at the State University of New York--Plattsburgh, I'm always looking for new case studies and ideas to share with my undergraduate students. The book clearly demonstrates what professionals in various fields are doing to improve structures within different contexts. Having worked with various non-profit organizations, this resource guide is useful both as a practioner and observer of organizational communication. Each of the proposed interventions clearly define, describe and apply techniques that could definitely improve communication within the workplace. I'm especially fond of the resources and references included at the end of each intervention. | ||
Very good reference for selecting possible interventions. As a consultant in human reource management, productivity and quality improvement, I've found this book to be a valuable reference. I've often used it with clients as a starting point such as "Flow Charts" and "Process Mapping" with process improvement teams; and "New Employee Orientation" and "HRIS" with employment, training and development efforts. Recently, "Job Aids" was very helpful with a client who has high seasonal employment needs to assure good customer service and satisfaction. It's a good introduction to possible interventions. It gets people thinking. It provides good references for further learning and application. I've used it. I recommend it. MarclayD@AOL.com Thomas L. Davis | ||