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Kendall College - Winter 2011 | |||||
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 | Service Management: Operations, Strategy, Information Technology w/Student CD (6th Edition) by James A. Fitzsimmons, Mona J. Fitzsimmons, Sas Institute Hardcover, 537 Pages, Published 2007 ISBN-10: 0-07-722849-9 / 0077228499 ISBN-13: 978-0-07-722849-1 / 9780077228491 Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written This is a bundle of: | ||||
