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Service Quality
(Marketing Science Institute (MSI) Relevant Knowledge Series)
by Valarie A. Zeithaml, A. Parasuraman
Paperback, 86 Pages, Published 2004 by Marketing Science Institute
ISBN-13: 978-0-9657114-3-2, ISBN: 0-9657114-3-9






Delivering Quality Service(1st Edition)
by Valarie A. Zeithaml, A. Autor Parasuraman, Leonard L. Barry, Leonard L. Berry
Hardcover, 226 Pages, Published 1990 by Free Press
ISBN-13: 978-0-02-935701-9, ISBN: 0-02-935701-2






Delivering Quality Service
by Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
Paperback, 240 Pages, Published 2009 by Free Press
Mobipocket_Ebook
ISBN-13: 978-1-4391-6728-1, ISBN: 1-4391-6728-1






EBOOK
Services Marketing: Integrating Customer Focus Across the Firm
by Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler
Published 2016 by Mcgraw Hill
ISBN-13: 978-0-07-716932-9, ISBN: 0-07-716932-8






Services Marketing
Sixth Edition
by Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler
Published 2012 by Mcgraw-Hill Higher Education
ISBN-13: 978-0-07-747040-1, ISBN: 0-07-747040-0






ISE Services Marketing(6th Edition)
Integrating Customer Focus Across the Firm
by Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler
Paperback, 672 Pages, Published 2017 by Mcgraw-Hill Education
ISBN-13: 978-1-260-08352-1, ISBN: 1-260-08352-7






EBOOK
Services Marketing: Integrating Customer Focus Across the Firm
by Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler
587 Pages, Published 2012 by Mcgraw Hill
ISBN-13: 978-0-07-714659-7, ISBN: 0-07-714659-X






Delivering Quality Service
by Valarie A. Zeithaml
226 Pages, Published 2010 by Simon And Schuster
ISBN-13: 978-1-4391-3747-5, ISBN: 1-4391-3747-1






E-Study Guide for
Services Marketing by Valarie A. Zeithaml, ISBN 9780073380933
by Cram101 Textbook Reviews, Valarie Zeithaml
Digital, 198 Pages, Published 2012 by Academic Internet Publishers
ISBN-13: 978-1-61905-729-6, ISBN: 1-61905-729-8






O Valor do Cliente. O Modelo que Esta Reformulando a Estratégia Corporativa(1st Edition)
(Em Portuguese do Brasil)
by Roland T. Rust, Valarie Zeithaml, Katherine N. Lemon
Paperback, 280 Pages, Published 2010 by Bookman
ISBN-13: 978-85-7307-854-1, ISBN: 85-7307-854-5






The Cather in the Rye - 호밀밭의 파수꾼(4th Edition)
(세계문학전집 47)
by Jerome David Salinger, Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, 제롬 데이비드 샐린저
Paperback, 279 Pages, Published 2001 by Mcgraw-Hill
ISBN-13: 978-89-374-6047-0, ISBN: 89-374-6047-5






Services Marketing(1st Edition)
by Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
Paperback, 608 Pages, Published 1996 by Mcgraw-Hill
ISBN-13: 978-89-7427-216-6, ISBN: 89-7427-216-4






Review of Marketing 1990
004
by Valarie Zeithaml
Hardcover, Published 1990 by Amer Marketing Assn
ISBN-13: 978-99912-582-1-8, ISBN: 99912-582-1-3






Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen.
by A. Parasuraman, Valerie A. Zeithaml, Leonard L. Berry, Valarie A. Zeithaml
Hardcover, 240 Pages, Published 1992 by Campus
ISBN-13: 978-3-593-34464-5, ISBN: 3-593-34464-5

All Authors

Valarie Zeithaml

Parasuraman

Leonard Berry

Dwayne Gremler

Mary Jo Bitner

Alan Wilson

Cram101 Textbook Reviews

Roland Rust

Katherine Lemon

Jerome David Salinger


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